West Sector Access Map for Customers with Disabilities

Access for Customers with Disabilities

All Metra diesel trains have at least one fully accessible railcar. These cars are equipped with a wheelchair lift, an accessible area and scrolling LED signs that convey information for deaf/hard of hearing passengers. On the Metra Electric Line, all railcars are accessible.

  • Of Metra’s 242 stations, more than 80 percent are fully or partially accessible. This represents 96% of all Metra’s systemwide boardings.
  • At all downtown terminals, there is audible departure and track location information to assist blind and visually impaired passengers. There is automatic audible stop calling on all trains and audible train arrival announcements at all outlying stations.
  • Customers with mobility devices and service animals are welcome on all Metra lines.

Metra station staff and on-board personnel are trained to provide helpful, courteous service to customers with disabilities.

Station Designations

Accessible stations meet all standards related to full accessibility. This includes ramps, elevators, signage, restrooms and tactile edge on platforms.

Partially Accessible Stations meet most accessibility standards. Customers with mobility devices will be able to access platforms and board their trains at these stations.

Non-Accessible Stations are usually elevated and only have stairs to reach the platforms. They are not modified with elevators or ramps.

Passenger Services
312-322-6777
Weekdays 8 a.m. to 5 p.m.
Elevator Status Hotline
312-322-6925

Regional Transportation Authority

  • RTA Headquarters: 175 W. Jackson Blvd, Suite 1650, Chicago, IL 60014 312-913-3200
  • RTA Travel Information Center: 836-7000 Daily 6 a.m. to 7 p.m. (Any local area code)
  • RTA Customer Service- Reduced Fare and Ride Free Programs: 312-913-3110
  • Mobility Services Helpline – (ADA Paratransit Certification Program and Travel Training Program): 312-663-4357

CTA

To access CTA schedules, maps, get Ventra information, read about CTA news, make comments and even order gifts, visit transitchicago.com.

Pace

Most Pace bus routes connect with Metra and CTA service. For schedules and fares, visit PaceBus.com or call 847-364-PACE (7223).

Milwaukee District West Line 

Chicago Union Station to Big Timber Road

  • A: Fully Accessible
  • P: Partially Accessible
  • N: Not Accessible

As a general rule, inbound trains to Chicago board on the south (depot) platforms and outbound trains toward Big Timber Road stop on the north platforms. At Franklin Park and River Grove, the depots are on the north side. River Grove is the transfer point for accessing North Central trains.

  • Chicago Union Station: A
  • Western Avenue: A
  • Grand/Cicero: A
  • Hanson Park: A
  • Galewood: A
  • Mars: A
  • Mont Claire: A
  • Elmwood Park: A
  • River Grove: A
  • Franklin Park: A
  • Mannheim: N 
  • Bensenville: A 
  • Wood Dale: A
  • Itasca: A
  • Medinah: A
  • Roselle: A 
  • Schaumburg: A
  • Hanover Park: A
  • Bartlett: A
  • Elgin-National Street: A
  • Elgin-Chicago Street: A
  • Big Timber Road: A

Union Pacific West Line 

Ogilvie Transportation Center to Elburn

  • A: Fully Accessible
  • P: Partially Accessible
  • N: Not Accessible

As a general rule, inbound trains to Chicago board on the north platforms and outbound trains toward Elburn stop on the south platforms. The north side will be the depot side, with the exception of La Fox and Elburn. At La Fox, after 8:09 am, inbound trains board on the south platform and the south side is also the inbound at Elburn.

  • Ogilvie Transportation Center: A
  • Kedzie: N
  • Oak Park: A
  • River Forest: N
  • Maywood: A
  • Melrose Park: A
  • Bellwood: A 
  • Berkeley: A
  • Elmhurst: A
  • Villa Park: A 
  • Lombard: A
  • Glen Ellyn: A 
  • Wheaton-College Avenue: A
  • Wheaton: A
  • Winfield: A
  • West Chicago: A
  • Geneva: A
  • La Fox: A
  • Elburn: A

BNSF

Chicago Union Station to Aurora

  • A: Fully Accessible
  • P: Partially Accessible
  • N: Not Accessible

As a general rule, inbound trains to Chicago board on the south (depot) platform and the outbound trains toward Aurora, stop on the north platform.

  • Chicago Union Station: A
  • Halsted: N
  • Western Avenue: N
  • Cicero: A 
  • LaVergne: A 
  • Berwyn: A
  • Harlem Avenue: A 
  • Riverside: P
  • Hollywood: A 
  • Brookfield: P
  • Congress Park: N
  • LaGrange Road: A
  • LaGrange-Stone Avenue: A 
  • Western Springs: A
  • Highlands: A 
  • Hinsdale: A
  • West Hinsdale: A
  • Clarendon Hills: P 
  • Westmont: A
  • Downers Grove-Fairview Avenue: P
  • Downers Grove-Main Street: A
  • Belmont: A
  • Lisle: A
  • Naperville: A
  • Route 59: A
  • Aurora: A