Contact Us via Email
To reach us regarding a question, a customer service complaint, a service issue or any other issue, please use the form below. If you have a complaint, please include relevant information about the line, train and/or station you were using, the date and time of the issue and, if you know it, the name or description of the Metra employee involved. Any detailed information you can provide will be helpful in responding to your inquiry/concerns.
- For Lost and Found information, click here.
- For our current schedules, click here.
- For information about fares, click here.
- For a New Riders Guide, click here.
We appreciate your comments and will do our best to respond to your questions or concerns during our regular business hours, 8 a.m. to 5 p.m. weekdays. If you have a schedule question, please call Metra's Passenger Services Department at 312-MY-METRA (312-696-3872) or the RTA Travel Information Center at 312-836-7000.
