Riding Metra FAQs

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A Metra conductor waving to new riders

Schedules and Route Questions

Metra serves more than 100 communities with 243 stations on 11 lines running from Chicago’s downtown through the six-county Chicago region. See our system map to view routes and station locations.

All Metra train schedules can be found here. Schedules also can be accessed through our online train tracker, metratracker.com.

Use Metra's trip planner here to plan a trip. If you prefer to speak with a person, you can call our Passenger Services Department at 312-MY-METRA (312-696-3872) or the RTA Travel Information Center, at 312-836-7000. 

Metra’s train tracker lets you see precisely where trains are and when they will reach their stations. You can also view schedules and plan trips. With real-time updates refreshed every 12-30 seconds, an interactive map, and a trip planning option, the site makes traveling faster, easier, and more comfortable.

Metra Electric trains serve Van Buren Station (Van Buren and Michigan) and Millennium Station (Randolph and Michigan). Union Pacific North, Northwest and West line trains use the Ogilvie Transportation Center (Madison and Canal). Rock Island trains use LaSalle Street Station (LaSalle and Van Buren). The North Central Service, Milwaukee District West and Milwaukee District North line trains use the north concourse of Union Station, while the BNSF, SouthWest Service and Heritage Corridor lines use the south concourse of Union Station. Click here for a map of downtown stations.

Fare Questions

Metra uses a distance-based fare structure consisting of four fare zones to determine the cost of One-Way Tickets, Day Passes, Day Pass 5-Packs and Monthly Passes. (Riders are charged based on the number of zones they travel through.) Click here to find your station or train line. To determine your fare, you must know your originating station and your destination station. Metra also has different fare programs for seniors, customers with disabilities, low-income riders, military personnel, families, students and children. Two passes sold for weekends cost a flat rate: the Saturday/Sunday/Holiday Day Pass is $7 and the Weekend Pass (available on the Ventra app only) is $10. Go to the Fares page to find detailed fare information; select your line, departing station and destination to see the full and reduced fare charts.

Most tickets are available for purchase from vending machines at all downtown stations and at the busiest outlying stations (Click here to see if a vending machine is available at your station.) The Ventra app can be used to purchase any kind of Metra ticket on your smartphone, anytime and anywhere. Download it for free from the Apple App Store or Google Play. One-Way Tickets can be purchased on the train with cash, but if a machine is available at the station where you boarded, the conductor will charge you an additional $5. Tickets are not sold on this website.

Senior citizens 65 or older, customers with disabilities and Medicare cardholders who have an RTA-issued Reduced Fare Permit are eligible for a reduced fare ticket. The permit must be displayed when using reduced fare tickets. If you are enrolled in the Illinois Department on Aging’s Benefit Access Program (BAP) and have an RTA-issued Ride Free Permit, you can ride free by displaying your permit. If you are not in possession of either permit, you must apply for one with the RTA. Click here or call 312-913-3110 for information.

The RTA, Metra, and Cook County are partnering to extend reduced fares to Metra riders experiencing low incomes regionwide through the Access Pilot Program. All recipients of Supplemental Nutrition Assistance Program (SNAP) benefits who live in the counties of Cook, DuPage, Kane, Lake, McHenry, and Will are eligible to apply for an Access permit, which will allow the purchase of reduced fare tickets, at GetAccess.org. The permit must be displayed when using a reduced fare ticket. The program will run from Feb. 1, 2024 to July 31, 2025.

Military personnel on active duty can purchase reduced fare tickets and passes. Proper military identification must be displayed when using a reduced fare ticket.

Full-time students enrolled in grade school or high school can purchase reduced fare tickets and passes as part of a state-supported program. College students are not included. Student fares are in effect at all times. When using a reduced fare ticket, students must present to the conductor a valid letter of certification from their school (on school stationery) or present a valid school I.D. (both are valid through the end of the calendar year) bearing the student's name, school name and authorized signature. Failure to do so will result in full fare payment. Student tickets are not transferable. Any questions concerning the above may be directed to Metra Passenger Services at 312-MY-METRA (312-696-3872).

All fare policies concerning standard student fares also apply to home-schooled students. To meet documentation requirements, the student must present a letter with the name and address of the person providing the home schooling as teacher/principal at the top, signed and notarized. Click here to download the form.

On weekdays, children ages 7 to 11 save 50 percent over One-Way fares. Children under 7 ride free when accompanied by a fare-paying adult (up to three children free per adult). Under no circumstances will children under 7 years of age be permitted to travel alone. On weekends and select holidays, kids ride FREE with Metra's Family Fares. Up to three children aged 11 and under ride free with each fare-paying adult. Purchase a ticket or use your Monthly Pass as the adult fare. Family Fares are also available on weekdays during the summer between Memorial Day and Labor Day.

No refunds or replacement tickets will be issued for One-Way Tickets or Day Passes, Day Pass 5-Packs, Saturday/Sunday/Holiday Passes or Weekend passes. Refunds for Monthly Passes are available per the guidelines that can be found here, but lost, destroyed or stolen Monthly Passes will not be refunded or replaced. (Refunds for Monthly Passes are pro-rated and subject to a $5 handling fee if returned after the first day of the month.) 

Riding the Train Questions

All Metra trains have toilets on board. Some stations have bathrooms, but most do not.

Yes, bikes are allowed on all trains, but click here for the full list of rules.

No smoking is allowed on any trains, in stations or within 15 feet of station and enclosed area entrances (this includes e-cigarettes).

Pets are permitted on weekend trains and non-peak weekday trains (trains arriving in Chicago before 6:31 a.m. and after 9:30 a.m. and departing Chicago before 3 p.m. and after 7 p.m.) Only small pets in enclosed protective carriers are allowed. Carriers will not be allowed to take up seats, seating areas or obstruct pathways on trains or in stations and must be small enough to be carried on by a single person. They must fit in a passenger’s lap or under the seat at all times. Metra reserves the right to remove passengers with pets that are noisy or disturb other customers. Owners will be responsible for the behavior and cleanup of their pets. See here for more information.

Service animals are allowed on all Metra trains at all times.

Yes, but please be courteous to other riders by remembering to use the trash receptacles.

To give passengers some peace and quiet during their commute, Metra has designated Quiet Cars on all morning inbound and evening outbound rush-hour trains. The cars are designed to give riders a space free of some common nuisances such as phone calls, loud headphones and loud conversations. On all lines except the Metra Electric Line, the Quiet Cars are the second car from the locomotive and the second car from the other end of the train on rush-hour trains with six or more cars. If there are five cars or fewer on the train, only the second car from the engine is a Quiet Car. On the Metra Electric Line, only the third car from the south end of the train is a Quiet Car. There are no Quiet Cars on two-car trains. All Quiet Cars are identified with decals on the outside of the car and signage inside the car. 

The rules are simple: No phone calls. If passengers must answer their phones, they should make it brief or move to the vestibule or another car. Conversations are discouraged; if they must be held they should be short and in subdued voices. All electronic devices must be muted, and headphones should not be loud enough for anyone else to hear. 

Quiet Cars are in effect on all inbound trains arriving downtown at or before 9 a.m. and all outbound trains leaving downtown between 3:30 p.m. and 6:30 p.m. Metra expects Quiet Cars to be largely enforced by peer pressure. Many riders said that having a rule in place empowered them to ask noisy people to be quiet or move. Conductors carry small notices that they can discreetly present to passengers who are violating the quiet car rules. While our goal is to keep cars as quiet as possible, passengers should not expect the car to be completely silent. Metra hopes all passengers will remember to treat their fellow passengers with courtesy and respect, no matter where they are sitting. Quiet Cars are a registered service mark of Amtrak.

Alcoholic beverages are permitted except during certain events and festivals, such as the Taste of Chicago and Blues Fest. See here for more information.

Yes. To inquire about lost articles, please stop by the downtown terminus of your line or call the following phone numbers:

All Metra's train lines are fully accessible. Most stations are also fully accessible or have partial ADA accessibility. If you are in need of assistance, you should call ahead to check the level of accessibility at the stations. For more details, see our Accessibility page.

Monthly permit and/or daily fee parking is available at most stations. However, Metra does not administer parking at most of these stations. Generally, the municipality in which the station is located oversees the parking; each has different parking rules and regulations. Some stations are overseen by Metra's parking contractor, SP+. There is a contact phone number for parking information on each station page. For full parking information, click here.

There is no checked baggage on Metra trains. Because of limited space, skis, non-folding carriages or other large items cannot be carried. Baggage should not block aisles or other seats. There is a rack on the upper level of trains that can accommodate most luggage. Please comply with train crew instructions.

Yes. To have a late slip emailed to you, please call Metra Passenger Services at 312-MY-METRA (312-696-3872)

To read about how Metra handles all causes of service disruptions, click here.