North Sector Access Map for Customers with Disabilities

Access for Customers with Disabilities

All Metra diesel trains have at least one fully accessible railcar. These cars are equipped with a wheelchair lift, an accessible area and scrolling LED signs that convey information for deaf/hard of hearing passengers. On the Metra Electric Line, all railcars are accessible.

  • Of Metra’s 243 stations, more than 80 percent are fully or partially accessible. This represents 96% of all Metra’s systemwide boardings.
  • At all downtown terminals, there is audible departure and track location information to assist blind and visually impaired passengers. There is automatic audible stop calling on all trains and audible train arrival announcements at all outlying stations.
  • Customers with mobility devices and service animals are welcome on all Metra lines.

Metra station staff and on-board personnel are trained to provide helpful, courteous service to customers with disabilities.

Station Designations

Accessible stations meet all standards related to full accessibility. This includes ramps, elevators, signage, restrooms and tactile edge on platforms.

Partially Accessible Stations meet most accessibility standards. Customers with mobility devices will be able to access platforms and board their trains at these stations.

Non-Accessible Stations are usually elevated and only have stairs to reach the platforms. They are not modified with elevators or ramps.

metra.com
Passenger Services
312-322-6777
Weekdays 8 a.m. to 5 p.m.
Elevator Status Hotline
312-322-6925

Regional Transportation Authority

  • RTA Headquarters: 175 W. Jackson Blvd, Suite 1650, Chicago, IL 60014 312-913-3200
  • RTA Travel Information Center: 836-7000 Daily 6 a.m. to 7 p.m. (Any local area code)
  • RTA Customer Service- Reduced Fare and Ride Free Programs: 312-913-3110
  • Mobility Services Helpline – (ADA Paratransit Certification Program and Travel Training Program): 312-663-4357

CTA

To access CTA schedules, maps, get Ventra information, read about CTA news, make comments and even order gifts, visit transitchicago.com.

Pace

Most Pace bus routes connect with Metra and CTA service. For schedules and fares, visit PaceBus.com or call 847-364-PACE (7223).

Union Pacific North Line

Ogilvie Transportation Center to Kenosha 

  • A: Fully Accessible
  • P: Partially Accessible
  • N: Not Accessible

This is a two-track system all the way to Kenosha. Generally, the inbound trains to Chicago stop on the east platforms and the outbound trains toward Kenosha stop on the west platforms. The east side will be the depot side. The Ravinia Park station is only open during Ravinia concert season. There is a second station in Lake Forest that is on the Milwaukee North Line.

  • Ogilvie Transportation Center: A
  • Clybourn: N
  • Ravenswood: A
  • Peterson Ridge: A
  • Rogers Park: A
  • Main Street-Evanston: A
  • Davis Street-Evanston: A
  • Central Street-Evanston: A
  • Wilmette: A
  • Kenilworth: A 
  • Indian Hill: N 
  • Winnetka: A
  • Hubbard Woods: N
  • Glencoe: A 
  • Braeside: P
  • Ravinia Park: P 
  • Ravinia: A 
  • Highland Park: A 
  • Highwood: A
  • Fort Sheridan: A
  • Lake Forest: A
  • Lake Bluff: A
  • Great Lakes: A
  • North Chicago: A
  • Waukegan: A
  • Zion: A
  • Winthrop Harbor: A
  • Kenosha: A

Milwaukee District North Line 

Chicago Union Station to Fox Lake

  • A: Fully Accessible
  • P: Partially Accessible
  • N: Not Accessible

The general rule is that the inbound trains to Chicago board on the west platform and the outbound trains toward Fox Lake stop on the east side. After Lake Forest, this district goes from two tracks to a single track all the way to Fox Lake. The depots are on the west or inbound side, with the exception of Golf and Glenview. There is a second station in Lake Forest on the Union Pacific North Line. There is also a Grayslake Station that is on the North Central Service.

  • Chicago Union Station: A
  • Western Avenue: A
  • Healy: A 
  • Grayland: N
  • Mayfair: N
  • Forest Glen: N
  • Edgebrook: A 
  • Morton Grove: A
  • Golf: A
  • Glenview: A
  • North Glenview: A
  • Northbrook: A 
  • Lake Cook Road: A
  • Deerfield: A
  • Lake Forest: A
  • Libertyville: A 
  • Prairie Crossing: A
  • Grayslake: A
  • Round Lake: A
  • Long Lake: A 
  • Ingleside: A
  • Fox Lake: A

North Central Service 

Chicago Union Station to Antioch

  • A: Fully Accessible
  • P: Partially Accessible
  • N: Not Accessible

On the North Central Service, the general rule is that the inbound trains to Chicago as well as the outbound trains to Antioch board on the west platforms. Because of the high volume of freight traffic on this line, it is not unusual for trains to alter their routine and board or alight passengers on the east side. For example, evening inbound trains #116, #118 and #120 to Chicago will stop on the east platforms between Mundelein and Prospect Heights. It is very important to listen to announcements to make sure that you are on the right platform for boarding. The only ticket agents for this line are at Chicago Union Station. River Grove is the transfer point for accessing Milwaukee West Line trains. There is a second station in Grayslake that is on the Milwaukee North Line. The North Central Service does not run on weekends or holidays. 

  • Chicago Union Station: A
  • Western Avenue: A
  • River Grove: A
  • Belmont Avenue-Franklin Park: A
  • Schiller Park: A
  • Rosemont: A
  • O'Hare Transfer: A
  • Prospect Heights: A
  • Wheeling: A
  • Buffalo Grove: A
  • Prairie View: A
  • Vernon Hills: A 
  • Mundelein: A
  • Prairie Crossing-Libertyville: A 
  • Washington Street-Grayslake: A
  • Round Lake Beach: A
  • Lake Villa: A
  • Antioch: A

Union Pacific Northwest Line

Ogilvie Transportation Center to Harvard

  • A: Fully Accessible
  • P: Partially Accessible
  • N: Not Accessible

During non-rush periods, inbound trains to Chicago will board on the north platforms and outbound trains will stop on the south platforms. At peak periods, all tracks may be utilized to accommodate the large number of trains. With the exception of Arlington Park, Cary and Crystal Lake, the depots will also be on the north side. From Clybourn to Palatine, this is a three-track system and the middle track is usually used for express trains.

  • Ogilvie Transportation Center: A
  • Clybourn: N
  • Irving Park: A
  • Jefferson Park: A
  • Gladstone Park: N
  • Norwood Park: A
  • Edison Park: A
  • Park Ridge: A
  • Dee Road: A
  • Des Plaines: A 
  • Cumberland: A
  • Mount Prospect: A
  • Arlington Heights: A
  • Arlington Park: A
  • Palatine: A
  • Barrington: A
  • Fox River Grove: A
  • Cary: A
  • Pingree Road-Crystal Lake: A
  • Crystal Lake: A
  • Woodstock: A
  • McHenry: A
  • Harvard: A